finance-referral

finance-referral

What is the best CRM for managing referral partner relationships in financial services?

Managing referral partner relationships in financial services requires a CRM that can track contact status, pipeline stage, communication history, and conversion metrics across multiple partner types simultaneously. Key features to look for: Pipeline management. The ability to create custom stages (e.g. Prospect → Contacted → Meeting Booked → Accredited → Active Partner → First Referral …

Mahbub Hassan28 April 2026

Liviti

finance-referral

What is the difference between a referral fee and a commission in Australian financial services?

In Australian financial services, the terms referral fee and commission describe different types of payments with different regulatory implications. Referral fee. A referral fee is paid to a professional for introducing a client to a service provider — without providing any advice or service to the client beyond the introduction. The referring professional does not …

Mahbub Hassan28 April 2026

Liviti

finance-referral

How do insurance brokers benefit from referring clients to mortgage brokers?

Insurance brokers frequently work with clients who are property owners — landlords, investors, and homeowners who also have lending needs. A referral arrangement with a licensed mortgage broker creates a natural, low-effort additional income stream from the existing client base. Property investor clients. Clients who own investment properties require landlord insurance — a core product …

Mahbub Hassan28 April 2026

Liviti

finance-referral

What is ASIC's guidance on referral fees in financial services?

ASIC’s regulatory guidance on referral fees in financial services distinguishes between referrals for credit products (mortgages) and referrals for financial products (investments, superannuation, insurance advice). Credit referrals (mortgages). Under the National Consumer Credit Protection Act, making a referral to a licensed broker is not itself a credit activity and does not require an Australian Credit …

Mahbub Hassan28 April 2026

Liviti

finance-referral

How do conveyancers earn additional income from property transactions?

Conveyancers and settlement agents manage the legal transfer of property ownership and are one of the most consistently positioned professionals for additional income from referrals — they are involved in every property purchase and sale transaction their clients undertake. Mortgage referral fees. When a buyer needs finance (which is the case in the majority of …

Mahbub Hassan28 April 2026

Liviti

finance-referral

What is conflicted remuneration in Australian financial services?

Conflicted remuneration refers to benefits paid to financial advisers or their licensees that could reasonably be expected to influence the advice they provide to clients. The Future of Financial Advice (FOFA) reforms, introduced in 2013, banned conflicted remuneration for personal advice on financial products. What is banned: Volume-based bonuses, product commissions on advice-related financial products …

Mahbub Hassan28 April 2026

Liviti

finance-referral

What is the Australian Spam Act and how does it affect mortgage broker outreach?

The Spam Act 2003 (Cth) governs commercial electronic messages sent in Australia, including emails, SMS, and instant messages. For mortgage brokers and financial services businesses running outreach campaigns, compliance is essential to avoid significant financial penalties. Key requirements under the Spam Act: Consent. Before sending a commercial message, the sender must have either express consent …

Mahbub Hassan28 April 2026

Liviti

finance-referral

Do I need an Australian Credit Licence to refer clients to a mortgage broker?

No. In Australia, you do not need to hold an Australian Credit Licence (ACL) to refer clients to a licensed mortgage broker. Under the National Consumer Credit Protection Act (NCCP Act), the activities that require an ACL or credit representative appointment are credit activities — specifically, providing credit assistance (suggesting, assisting with, or recommending a …

Mahbub Hassan28 April 2026

Liviti

finance-referral

What is a mortgage referral arrangement and how does it work?

A mortgage referral arrangement is a formal agreement between a professional (such as an accountant, real estate agent, financial planner, lawyer, or conveyancer) and a licensed mortgage broker, under which the professional introduces clients with lending needs to the broker in exchange for a referral fee when a loan settles. How it works: 1. A …

Mahbub Hassan28 April 2026

Liviti

finance-referral

How much can an accountant earn from mortgage referrals?

The referral fee an accountant can earn from a mortgage referral depends on the arrangement agreed with the mortgage broker and the size of the loan that settles. In Australia, mortgage brokers typically receive an upfront commission from the lender of approximately 0.55%–0.65% of the loan amount at settlement, plus an ongoing trail commission of …

Mahbub Hassan28 April 2026